royalhokiPrivacy Policy

This page describes what we collect when you use royalhoki and how we keep that data protected. We at royalhoki take privacy seriously; we encrypt your personal information, limit access to authorized staff only, and follow data-protection standards aligned with Indonesian law and international best practices.

When you sign up for royalhoki, we collect your name, email, phone number, identity document details, and banking information. We use this data to verify your identity, process deposits and withdrawals, comply with anti-money-laundering regulations, and provide customer support. We do not sell your data to third parties, nor do we share it beyond what is necessary to operate our platform and fulfill legal obligations.

Our privacy commitment extends to all users of royalhoki, whether you access from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported location. This policy outlines your rights over your data, how we handle cookies, and how to contact us with privacy concerns.

Data Collection and Use on royalhoki

We at royalhoki collect data in two categories: essential and optional. Essential data includes your name, email, phone, identity document number, address, and banking details. We collect this during account creation and verification on royalhoki. Optional data includes your preferences, gameplay history, and communication consent. You may decline optional data collection, though some features on royalhoki may be limited as a result.

We use your essential data to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet on royalhoki. We also use it to comply with anti-fraud and anti-money-laundering regulations, investigate suspicious account activity on royalhoki, and provide customer support when you contact us via live chat or email.

Gameplay Data and Account History

We at royalhoki keep records of your wagers, game sessions, deposits, and withdrawals. This data helps us calculate your loyalty tier, apply weekly cashback, process referral bonuses, and detect fraud on royalhoki. We retain this data for the life of your account plus a retention period required by law—typically several years after account closure on royalhoki.

Your gameplay history on royalhoki is private. We do not publish or share it with other users. Only you and our authorized support staff can access your account history on royalhoki. In the event of a dispute, we review your transaction logs to investigate and resolve your concern on royalhoki.

Identity data

Name, ID number, address—collected once during KYC verification on royalhoki.

Financial data

Bank account, wallet details, transaction history—used for deposits and withdrawals on royalhoki.

Behavioral data

Login times, game preferences, wager patterns—used to detect fraud and personalize your experience on royalhoki.

Communication data

Chat logs, emails with support—retained to assist with future inquiries on royalhoki.

Third-Party Processors and Data Sharing

We at royalhoki engage third-party service providers to operate our platform. Payment processors handle your deposits and withdrawals on royalhoki. Identity-verification services check your documents during KYC on royalhoki. Customer-support platforms host our live chat and email systems on royalhoki. We require all third parties to sign data-protection agreements and use industry-standard encryption on royalhoki.

We do not sell your data to advertisers, brokers, or marketing firms. We may share aggregated, anonymized data—such as total active accounts or regional trends—with business partners on royalhoki, but no personally identifiable information is included. If law enforcement requests your data, we comply with valid legal orders on royalhoki while notifying you when permitted by law.

Your Rights and Cookie Management

We at royalhoki recognize your right to access, correct, and delete your personal data. You can request a copy of your data by contacting our support team via email. We will provide your information within a standard timeframe on royalhoki. If you identify inaccurate details—such as a misspelled address—we correct them immediately on royalhoki.

You may request deletion of your account and associated data on royalhoki, subject to legal retention requirements. Once deleted, your account cannot be recovered; any remaining balance is returned to your registered payment method on royalhoki. We retain minimal data after deletion only if required by law on royalhoki.

Cookies and Tracking

We at royalhoki use cookies to remember your login status, store your preferences, and measure how you interact with our platform. Essential cookies are required for security and basic functionality on royalhoki. Optional cookies help us understand user behavior and improve our interface on royalhoki.

You can manage cookie settings in your browser. Disabling non-essential cookies on royalhoki will not prevent you from using our platform, though some personalization features may be unavailable on royalhoki. We do not track you across other websites; our cookies apply only to royalhoki.id.

Data Retention and Deletion

We at royalhoki retain your data for as long as necessary to provide our services on royalhoki. After you close your account, we keep minimal transaction records for anti-fraud and regulatory compliance on royalhoki. These records are deleted after a retention period set by law—typically several years on royalhoki.

If you request deletion before your retention period expires on royalhoki, we honor the request to the extent permitted by law. Some data may be anonymized instead of deleted if required for regulatory purposes on royalhoki. We never delete data if doing so would breach our legal or contractual obligations on royalhoki.

Contact and Privacy Inquiries

If you have questions about our privacy policy on royalhoki, wish to access or delete your data, or have a privacy concern, contact our support team. We respond to all privacy inquiries within a standard timeframe on royalhoki. You can reach us via live chat on royalhoki or by emailing our support address listed in your account settings on royalhoki.

We at royalhoki are committed to transparent data practices. If we materially change our privacy policy, we notify all users of the change and provide a reasonable transition period before enforcement on royalhoki. Your continued use of royalhoki after a policy update constitutes your acceptance of the new terms on royalhoki.

Our services on royalhoki are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's privacy regulations. We do not offer our services in jurisdictions where our data practices would violate local law on royalhoki.